Return Policy

Unused products may be returned within 30 days after the carrier records delivery. The refund is issued to the original payment method within seven days after the returned item passes inspection at our return address.

Contact support before sending anything back so we can confirm eligibility and provide the correct return instructions. Products returned without prior approval may be refused or delayed while we identify the order.

Keep the return tracking receipt until the refund appears in your account. We are not responsible for a return parcel that is lost in transit when the customer selected and paid for the return service.

Original shipping charges are generally not refunded unless the product arrived damaged, defective or different from the item ordered. Any approved shipping refund follows the same seven-day processing timeline after inspection.

The return period begins on the delivery date recorded by the carrier, not the date the order was placed. A parcel delivered late still receives the full 30 days from its confirmed arrival.

Returns must be postmarked or handed to the carrier within that 30-day period. Requests received after the window closes may be declined unless the delay was caused by an error on our side.

Tires and rims must be unmounted, unridden and returned in the same protective packaging used for delivery. A tire that has been installed, inflated on a trailer or driven on the road cannot be accepted for a change-of-mind return.

Travel trailer covers must be clean, dry and free of outdoor debris, with all straps, repair patches, tire covers and storage bags included. A cover that has been exposed to weather for an extended period may not qualify as unused.

Magnetic windshield cleaners and window projectors should be returned with every handle, pad, power supply, remote and printed accessory listed on the product page. Missing parts may reduce the refund amount or make the return ineligible.

Email [email protected] with the order number, the product you want to return and a brief explanation of the reason. We will reply with a return authorization and the address that applies to that product.

Write the authorization number on the outside of the parcel or include it inside with the original packing slip. Do not ship a tire set or trailer cover until support has confirmed the correct return destination.

For a change-of-mind return, the customer pays return shipping and is responsible for choosing a service that provides tracking. Original outbound shipping charges are not refunded when the return is voluntary.

When a product arrives damaged, faulty or different from the description, Willa Online covers reasonable return postage. We may ask for photographs first so the carrier claim and replacement options can be reviewed.

After the return arrives, we inspect the product, accessories and packaging against the order record. A refund is issued to the original payment method within seven days once the return is approved.

The payment provider or your bank may need additional time to post the credit after we release it. We will send an email confirming the refund amount and transaction reference when processing is complete.

If you are unsure whether a tire, cover, magnetic cleaner or projector qualifies for return, contact [email protected] before shipping it. We will confirm the requirements and help you avoid unnecessary postage.